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Terms & Conditions of Business

Thank you for entrusting the care of your pet to our surgery. We will endeavour to provide the best possible care at reasonable prices.

The Practice Terms and Conditions are set out below. If you require any further explanation or clarification please contact us.

FEES & ESTIMATES

All fees, drug charges and diets are subject to VAT at the current rate.  We cannot give VAT exemption for cash payments.

We provide estimates for work done when requested, but these are a guide line and clinical circumstances may lead to variation of the estimate. A detailed receipt is given for all fees charged at the time of payment.

METHODS OF PAYMENT

We ask that all treatment is paid for at the time of consultation, surgical operation or investigation unless prior agreement is reached with the practice. 

We accept payment by :

  • CASH
  • CHEQUE ( with valid bankers card)
  • CREDIT/DEBIT CARD

SETTLEMENT TERMS

If an invoice is sent for the fee then we request payment within 14 days of receipt. In these circumstances the outstanding invoices are subject to the PRACTICE INVOICE TERMS AND CONDITIONS. Please read these as they give details of late or non payment charges that may be added to the outstanding invoice amount.

If invoices remain unpaid after 30 days then a Late Payment Fee may be added and a Debt Collector service employed that will cause additional costs to be incurred. See the Terms & conditions above.

Any cheques returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs.

INABILITY TO PAY

If for any reason you are unable to settle your account as specified we ask that you contact us as soon as possible and speak to the Practice Manager.  We will do our utmost to help in the circumstances. Any agreed payment plan, with the consent of the Practice Manager, will require a Standing Order to be completed and signed. If a payment plan is not honoured then the outstanding balance will become payable in full immediately. If the balance is not settled in full immediately, the matter will be referred to the debt collection service as outlined in the above invoice terms & conditions.

PET HEALTH INSURANCE

We strongly support the principle of insuring pets against unexpected illness or accidents. We are not FSA registered and so cannot recommend  specific companies or policies but can give general advice. See our page PET INSURANCE for general advice. We do not make a charge to complete insurance forms.

Where a claim is made to an insurance company, it is the clients responsibility to settle the excess and any amount not paid by the policy.

WRITTEN VETERINARY PRESCRIPTIONS

We do provide Written Veterinary Prescriptions on request. We require 48 hours notice for this service. Please see the section on the website for further information.

OWNERSHIP OF RECORDS, RADIOGRAPHS AND SIMILAR INVESTIGATIONS

The ownership of the Case records, including radiographs, ultrasound scans and laboratory reports remains with the Practice, even though a charge a charge is made for these investigations. Copies of the history and investigations will be passed on directly, at their request, to another veterinary surgeon taking over the case.

No addition or variation of these conditions will bind the practice unless it is specifically agreed, in writing and signed, by the principal  of the practice. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in any way.